Returns & Exchanges

At JOOLA, we are committed to your satisfaction and offer a 30-day return policy on all high-performance pickleball and table tennis equipment. Items must be in their original packaging and unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to begin the process.

• 2.
  Print Shipping Label

  Select the items you wish to return and download the prepaid shipping label provided by our system.

• 3.
  Package Your Gear

  Securely pack the equipment in its original box, ensuring all protective covers and accessories are included.

• 4.
  Drop Off and Refund

  Drop the package at any authorized carrier location; once received and inspected, your refund will be processed within 5-7 business days.